client care
We are fully committed to providing our clients with excellent
client care. We want to exceed your expectations, not just meet
them, and we have many processes and measures in place to ensure
that this happens.
Your feedback is also very important to us, and we continually
aim to seek it. Any client feedback we gather is used to inform our
strategic and operational decisions, enabling us to support your
current and future needs.
Despite our best efforts, we realise that we may sometimes not
quite hit the mark.
If you are unhappy about any aspect of our serivce we'd really
appreciate you telling us about it, so that we can make sure we
improve.
Please send us your feedback, good or bad, through the person
handling your case. If your concern is not resolved to your
satisfaction, or if it's negative feedback regarding the person
handling your case, then please contact our client care
partner Brian
Dawson by:
- posting a letter to Brian at our Chester office at 26 Nicholas
Street, Chester, Cheshire, CH1 2PQ
- calling 0800 652 2605
- emailing Brian at bdawson@walkersmithway.com
We have a complaints
policy and procedure in place which details how we handle any
complaints.